Legal
Clear policies. Greater trust.
Eleven documents, written to be read rather than to be survived. Four of them exist because TRAI requires them; the rest because you should not have to ask.
Terms of serviceWhat you agree to by taking a connection, and what we commit to.ReadPrivacy noticeWhat we collect, why, how long we keep it and your rights under the DPDP Act.ReadCookie policyWhat this website stores in your browser, and how to remove it.ReadRefund and cancellationPrepaid terms, what happens on a lapse, a shift or a closure.ReadFair usage policyHow fair use is governed, and where a plan's terms are stated.ReadAcceptable use policyWhat a connection may not be used for, and what we do about it.ReadTariff sheetEvery plan, price and term as filed, with the charges that are not in the headline.ReadGrievance redressalHow a complaint is raised, and the two tiers it escalates through.ReadNodal OfficerThe first tier of escalation, and how to reach it.ReadAppellate AuthorityThe second tier, once the Nodal Officer has answered or the clock has run.ReadManual of practiceThe consumer handbook TRAI requires us to publish.Read
Service levels for business linesUptime, response and restoration commitments sit with the product rather than here.
See the SLARegulatory
- LicenseeGazon Communications India Limited
- DoT Unified Licence (ISP)Category B
- CINU72300MH2012PLC234237
- Registered officeOffice No 1001, City Avenue, Pune–Bangalore Highway, Wakad, Pune 411057, Maharashtra
A complaint starts with grievance redressal, escalates to the Nodal Officer, and then to the Appellate Authority. Nothing on these pages removes a right you have under the Consumer Protection Act 2019 or the DPDP Act 2023.
A question about any of this?
Support answers policy questions as readily as faults.