1Start with customer care
Call 0206 193 0306, or give a missed call to 8956067111 or 8767311311 and we will ring back. You can also write to broadbandsupport@gazonindia.com.
Ask for a docket number when you raise the complaint and keep it. Every escalation below depends on it, and it is the only way to show when the clock started.
2What we commit to
TRAI sets quality-of-service benchmarks for broadband covering activation time, fault repair, billing-complaint resolution and refund turnaround. Where our own measured performance is available it will be published here rather than described.
3If customer care has not resolved it
Escalate to the Nodal Officer. This is the first formal tier and exists specifically for complaints that customer care has not closed to your satisfaction. Quote the docket number.
- Name
- Mr. Sanith Madhav Bilaware
- nodalofficer@gazonindia.com
- Working hours
- 9:30 AM to 6:00 PM
4If the Nodal Officer has not resolved it
Escalate to the Appellate Authority. You may appeal after the Nodal Officer's timeframe has elapsed without a resolution, or if you are dissatisfied with the resolution offered.
5Beyond the Appellate Authority
If the appellate stage does not resolve the matter, you retain every remedy available to you in law, including approaching a consumer forum under the Consumer Protection Act 2019. Nothing on this page limits that right.
This page and the escalation path on it are published under TRAI's consumer-protection framework.