This manual describes the complaint-handling process for residential broadband subscribers of Gazon Communications India Limited. It is published so that a subscriber can see, before raising a complaint, what will happen and by when.
1How to register a complaint
- Telephone
- Customer care on 0206 193 0306
- Missed call
- 8956067111 or 8767311311, and we call back
- broadbandsupport@gazonindia.com
- In person
- Office No 1001, City Avenue, Pune–Bangalore Highway, Wakad, Pune 411057, Maharashtra, India
- Hours
- 9 AM to 9 PM
Every complaint is given a docket number at the point of registration. Ask for it and keep it: it identifies the complaint through every tier below and fixes the date the clock started.
2Escalation
Two tiers, in order. Each requires the docket number from the original complaint.
Tier one: Nodal Officer
- Name
- Mr. Sanith Madhav Bilaware
- nodalofficer@gazonindia.com
- Working hours
- 9:30 AM to 6:00 PM
Tier two: Appellate Authority
3Beyond the appellate stage
Nothing in this manual limits a subscriber's statutory remedies, including approaching a consumer forum under the Consumer Protection Act 2019.