New broadband connection: how it works
Five steps from checking your address to going live, what installation costs (nothing), and the documents to keep ready.
Plans from₹425/month + GST Wifi Only, 100 Mbps, 1-year plan (₹5,085 for the year)
Home broadband in Pune, Pimpri-Chinchwad and Chhatrapati Sambhajinagar (Aurangabad).
How a new connection works
- NowCheck your addressSearch your building on the coverage page or the home page search.
- Takes a minuteRequest a connectionLeave your name, mobile number and address. It takes a minute.
- Same dayWe call to confirmOur team calls to confirm your building is on our fiber and to fix a visit.
- One visitInstallation and router setupThe engineer brings the fiber into your home, sets up the router and tests the line.
- Typically within 24 hours*Pay and go livePay for your prepaid plan and the connection goes live, typically within 24 hours* of your building being confirmed.
₹0 to get connected
No installation charge*. You pay for the prepaid plan only, from ₹425 a month + GST.
- Installation₹0Free
The engineer lays the fiber in, sets up the router and tests the line.
- Setup₹0Free
No setup cost*.
GST at 18% is added to the plan price
Three terms. The longer one costs less a month.
3 months, paid upfront · the minimum term
6 months, paid upfront
12 months, paid upfront
The minimum term is 90 days; there is no 30-day plan. See every speed from 100 to 400 Mbps, with OTT apps and live TV, or the GST-inclusive figures on the tariff sheet.
Documents for a new broadband connection
- Photo ID
Standard KYC for a new broadband connection.
- Address proof
The exact list is confirmed when our team calls.
A photo ID and an address proof (standard KYC for every broadband connection in India); our team confirms the exact list when they call.
Renewals, upgrades and moving house
- When a plan runs out
Suspended, not cancelled: renew and it resumes on the same line. No refund for the unused part of a term.
Renew in the customer portal - Changing speed
Upgrade part-way through a term and the difference is prorated against the days left.
Compare speeds and packs - Moving house
We shift the connection to your new address anywhere inside our coverage.
See where we are - Support 9 AM to 9 PM
Call 0206 193 0306, or give a missed call on 8956067111 or 8767311311 and we call you back.
Go to support
Keep your existing connection until the new line is installed and tested. Want entertainment too? See broadband with OTT and broadband with IPTV, or the refund policy.