Refund and cancellation

Every Gazon residential plan is paid in advance for a fixed term of 90, 180 or 365 days. There is no contract beyond that term, no minimum period stacked on top of it, and no early-termination charge, because nothing is owed for a period that has not been billed.

Amounts paid for a term are not refunded part-way through it. If you close the connection before the term ends, service continues to the end of the paid period and no pro-rata refund is made.

A plan that reaches the end of its term without renewal is suspended, not cancelled. The connection and the equipment stay in place and service resumes on renewal. The period after which a suspended connection is treated as closed is 30 days.

A speed upgrade mid-term is prorated against the days remaining (you pay the difference for the unused period rather than starting a new term).

A connection can be moved to another address inside our coverage and the remaining days on the plan move with it.

Our team explains the router options for your plan, and any charge for them, before installation.

Contact customer care on 0206 193 0306 or broadbandsupport@gazonindia.com and obtain a docket number. If it is not resolved, escalate through grievance redressal.